Last updated: 05/03/2024

NATPHASE is committed to respecting your privacy. NATPHASE has created this privacy policy in order to communicate the terms it applies to the collection, use and communication of personal data (i.e. any information that allows you to be identified such as your first name, last name, gender, mother tongue, date of birth, postal address (delivery and billing), telephone number, email address, bank card data, purchase history, IP address, preferences) on its website natphase.com , its mobile application and its social networks. NATPHASE takes all reasonable steps to protect your information from misuse and keep it secure. By providing us with personal data, while knowing our Confidentiality Policy, you accept its conditions . Any significant change reducing the protection of your rights will only be effective after receiving your explicit consent.

 

1. Data Controller 

Your personal data is processed by NATPHASE (company number: 1004700.660; VAT BE 1004.700.660)

To contact us:

Address: Rue Jourdan 36 boîte 4AR, 1060 Saint Gilles, Brussels, Belgium
Email of the data protection officer: support@natphase.com

 

2. What categories of personal data can we process?

 

This concerns any information that you have transmitted to us such as your first name, last name, gender, mother tongue, date of birth, postal address (delivery and billing), telephone number, email address, bank card details, preferences, purchase history, IP address, preferences during: (i) an online purchase, (ii) your registration to receive the newsletter, promotional offers and participation in competitions, (iii) your communication of voluntarily, (iv) participation in competitions. We also record the date on which the personal data was communicated and, where applicable, the date on which a modification was made. Please do not send or communicate third party or sensitive personal data to us (e.g. social security numbers, information on ethnic and racial origin, political opinions, religious or other beliefs, health, criminal past). or union membership). Any information relating to persons under 16 years of age requires the consent of their parent or legal guardian . NATPHASE reserves the right to request any proof of parental consent at any time in order to allow the processing of personal data relating to minors.

Our Service does not address anyone under the age of 13 (“Children“). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Information about your interests or preferences

The stored personal data may also contain other information, such as your product preferences and information on interests that you have communicated to us in the context of promotions, competitions, etc.

Information relating to your purchases - recommendations

The personal data recorded may contain transactional information relating to your purchases, such as items purchased, date of purchase, any returns.

We may also record responses or comments about purchased products that we receive from you as part of satisfaction surveys or any complaints or recommendations you make to us.

Information related to cookies and similar techniques

When you visit our website, we may record certain non-personal information based on the cookies we place.

NATPHASE and service providers may collect other information from you, including your IP address, MAC address, computer type, screen resolution, OS and internet browser version, as well as information collected through the use of cookies, pixel tags, beacons or other similar technologies in order to better serve you with personalized information and facilitate your continued use of the website. They may also collect other information, but without the end user being able to be personally identified. We advise you, where applicable, to check their cookies policy.

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

 

3. For what purpose do we use your personal data and what is the legal basis for this processing?

The personal data that you have communicated to us before are kept by NATPHASE because there is a legitimate interest in providing you with information likely to be of interest to you regarding our products/services, promotional offers, direct marketing and competitions (legal basis: article 6.1.f) of European Regulation 2016/679 of April 27, 2016 relating to the protection of individuals with regard to the processing of personal data and the free movement of such data (“hereinafter GDPR”). You can of course object to this at any time by contacting us.

NATPHASE uses your data:

• with your authorization (legal basis: article 6.1 a) of the GDPR):
• when you contact us in any way, for example with a question relating to our products, help you find a store near you, subscribe to our newsletter and to receive promotional offers, direct marketing and competitions and/or provide you with customer service;
• to send you important information relating to the Website and/or any other administrative information;
• when you connect to our social networks;
• to enable you to receive information that may be of interest to you about our products/services, website, newsletter, promotional offers, direct marketing and competitions and to manage these activities;
• facilitate our internal business, namely data analysis, audits, new product development, improvement of our Website and services, identification of usage trends and the effectiveness of our promotional campaigns based on information you freely provide to us.

You can withdraw your consent at any time (see below, point 8).

• as part of the execution of your purchase contract (legal basis: article 6.1 b) of the GDPR):
• · For tracking and processing your order;
• · For monitoring and processing complaints, repairs and returns;
• · For general customer management including accounting.

If this data is not provided to us we will not be able to process your order.

• in order to meet the legal obligations to which we are subject (legal basis: article 6.1 c) of the GDPR):

We are also subject in particular to tax and accounting obligations requiring the retention and transmission of certain personal data from public and governmental authorities.

• to the extent we deem necessary or appropriate (legal basis: article 6.1 f) of the GDPR): a) to comply with any legal process; b) to enforce our terms of use; c) to protect our business; d) to protect our rights, privacy, safety or property, yours or others; and e) to enable us to take possible recourse or limit the damage we may suffer.

4. Can your personal data be transmitted to third parties?

 

Your personal data may be communicated to our subcontractors as part of services on our behalf (customer service, marketing service, carrying out a survey, social network applications for advertising, order execution including delivery services , card payment execution, fraud verification, product repair, payment card processing, email delivery services, IT providers, hosting, audit service, etc.) solely on the basis of our instructions, to the exclusion of any other use (in particular for the benefit of third parties). These subcontractors are contractually obligated to keep your personal data confidential and to take measures to protect your personal data. The subcontractors we use may send you information in order to promote or improve the services provided.

Your personal data may also be communicated to third parties (i) provided that NATPHASE is authorized and/or obliged to do so by law and/or other regulations, or is invited to do so by a public institution or any other regulatory authority (ii) in the event of a reorganization, merger, sale, joint venture, assignment, transfer or any other form of alienation of all or part of our business, our assets or shares (including in the context of bankruptcy or any similar proceedings) under the seal of confidentiality.

Please note that when you freely communicate data, information or documents on the internet and social networks (for example personal data contained in photos, stories, comments and videos), these will no longer be of a private nature and may become private. public information, accessible to the general public.

5. Transfer of personal data outside the European Union

Your personal data is transmitted within and outside the European Union. However, your personal data is protected by specific contractual obligations, in accordance with the obligations of the GDPR (standard contractual clauses of the European Commission) in order to guarantee your personal data a level of protection equivalent to that of the European Union.

6. How long do we keep your personal data?

Your personal data is kept for the time necessary to achieve the purposes set out in the Privacy Policy with a maximum of three years, unless a longer retention period is authorized or required by law.

 

7. How do we protect your personal data?

NATPHASE has implemented technical and organizational measures to protect your personal data that you provide to us against unauthorized access and use. Your personal data is processed confidentially and only by the persons necessary to achieve the required purpose. Transactions carried out on the natphase.com site are protected by an SSL encrypted system. Please be aware, however, that no data transmission over the internet is 100% secure and that any information communicated online can potentially be collected and used by people other than the intended recipient.

NATPHASE will notify any possible personal data breach to the Privacy Commission in accordance with the GDPR.

 

8. What are your rights ? How can you exercise them?

In accordance with the GDPR, you have a free right of access, rectification, erasure and limitation of your personal data (without affecting the lawfulness of the processing before its withdrawal and the legal obligations which we would require us to keep your data). You have the right to portability of your personal data.

Your right to object
At any time and without justification, you have the right to object to the processing of your personal data for direct marketing purposes.

To exercise these rights, you must send us a written request, accompanied by a copy of your identity card, to the following address: Rue Jourdan boîte 4AR 36, 1060 Saint-Gilles, Brussels, Belgium or to the email address support@natphase.com. We will respond to your request to exercise your rights as soon as possible.

You also always have recourse with the Belgian Data Protection Authority. For more information, go to www.dataprotectionauthority.be. if you believe that your personal data is being wrongly processed.

 

9. Third party sites - links

 

NATPHASE provides links to other websites/organizations. The Privacy Policy does not cover, nor is NATPHASE responsible for, the collection, use or communication of information by third parties on other websites, including social networks, or offline. . We advise you to carefully review the privacy and cookie policies of third-party websites and contact their operators if you have any questions about the use of your information.

If you make a purchase on our website, you may visit our payment service's web page and your payment and other information will be managed by the payment service and its own privacy/cookie policy applies.

After making a purchase on our website, you may be required to visit our delivery service's web page and your address, telephone, email, etc. information will be managed by the delivery service and their own privacy/cookie policy is applicable.

How to contact us

If you have any questions about this Privacy Policy of the Service, please send an email to support@natphase.com